This is about In-game tickets and the correct way you should make them.
The following reasons are ways GM's can not help you in your tickets. (They can still give a reason or a way you can be helped)
1: Banned Accounts
2: VIP Problems
3: Needing Ryan or Jordan
4: Problem not stated
5: Bad English
6: Rage Tickets
7: GM Disrespect
8: Player Reports (Needs to be posted in the correct section)
9: Asking them in world chat for them to answer your ticket
10: Help with Bosses or any kind of monsters in-game.
11: "I need help" Same as #4
12: Creating random tickets (Can be given Mute or Ban)
The following reasons are ways GM's can help you in your tickets.
1: Problem Stated
2: Not bothering them about it.
3: Waiting your turn for your ticket to be answered
4: Cooperation with the Staff Member
5: Accept that if nothing can be done, then nothing can be done.
6: Respectful
This is the way a ticket should be written (Example)
Hello, My in-game name is Cole, I have a question about getting to the Ice Guardian, What do I do to get there?
This is the wrong way a ticket is written (Example)
Hi, my name Cole, I need help
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Be sure you follow this way, It makes it easier on GM's if they are pounded with dumb questions and tickets saying "I need help"